Steven Avery
Administrator
>HERE'S THE MESSAGE:
>
>The server's SSL certificate was rejected for the following
>reason:
>Unknown error
>
>Do you want to trust this certificate in future sessions?
It means what it says - that the server's SSL certificate was
rejected due to an unknown error. The way to fix this problem is
to go to the certificate manager and tell it to trust the
certificate in question.
Open the personalities window, right-click on the personality in
question and select "properties".
On the incoming mail tab, click on the button to see the
information for the last SSL connection. (For outgoing mail, go
to the "generic properties tab rather than "incoming mail".)
Then click on the button to go to the certificate information
manager.
In the certificate manager, the certificate chain for the
connection in question will be at the top. It is most likely a
chain of certificates that you have to open, not just a single
certificate. The "+" button opens additional levels. Click on
the "+"s until you have the entire chain open. Certificates that
are trusted have a happy face icon. Certificates that aren't
trusted usually have a skull icon. Most likely, you'll find that
the last one in the chain shows a skull. Select that one and
tell Eudora to trust it.
Go do another mail check and see if it works.
You may have to repeat this process a few more times depending
on the number of certificates in the chain. Each one needs to be
trusted. They're like a series of locked doors. You have to
unlock each of the doors before it can be opened to see the next
door.
--
Katrina Knight
>
>The server's SSL certificate was rejected for the following
>reason:
>Unknown error
>
>Do you want to trust this certificate in future sessions?
It means what it says - that the server's SSL certificate was
rejected due to an unknown error. The way to fix this problem is
to go to the certificate manager and tell it to trust the
certificate in question.
Open the personalities window, right-click on the personality in
question and select "properties".
On the incoming mail tab, click on the button to see the
information for the last SSL connection. (For outgoing mail, go
to the "generic properties tab rather than "incoming mail".)
Then click on the button to go to the certificate information
manager.
In the certificate manager, the certificate chain for the
connection in question will be at the top. It is most likely a
chain of certificates that you have to open, not just a single
certificate. The "+" button opens additional levels. Click on
the "+"s until you have the entire chain open. Certificates that
are trusted have a happy face icon. Certificates that aren't
trusted usually have a skull icon. Most likely, you'll find that
the last one in the chain shows a skull. Select that one and
tell Eudora to trust it.
Go do another mail check and see if it works.
You may have to repeat this process a few more times depending
on the number of certificates in the chain. Each one needs to be
trusted. They're like a series of locked doors. You have to
unlock each of the doors before it can be opened to see the next
door.
--
Katrina Knight